An important and exciting part of the CHARMCare platform is the Real-Time Capacity Tool (RTCT) tool. The Real-Time Capacity function is designed to help clinical providers, peer advocates, referral agencies, and hospitals find accessible and available treatment options for individuals with substance use needs. In the resource directory, substance use facilities will update their “capacity”, or available beds or slots, for different treatment services that they provide. That “capacity” will then show up on the entry for that facility when you search for it. The following are the levels of capacity you may see on facility’s entry.

RTCT also allows users to filter by different treatment preferences and eligibility criteria. These filters include things like type of insurance accepted, different levels of care offered, or specialty services available. If any information is missing or incorrect, please just flag it using the link on the page. We will do our best to keep all of the information accurate and updated.

RTCT is a treatment locator search tool, not a clinical assessment tool. Individuals should always seek professional support first to find the type of behavioral health treatment that is best for them. If you think you may be suffering from substance use disorder or are considering seeking treatment, you can call the HCAM Crisis Information and Referral line to get help. When you call, a professional counselor can talk to you more about your concerns and connect you to treatment.

The Real-Time Capacity Tool is a service of the Baltimore City Health Department (BCHD) and Behavioral Health Systems Baltimore (BHSB). It is made possible through funding from the Open Society Institute and BCHD’s Accountable Health Communities project.