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Promise Pay Water Assistance Program

Baltimore City Dept. of Public Works

ABOUT

Get a payment plan for your water bill with no extra fees or interest.

Phone

(410) 779-9808 ^voice

Website

baltimore.promise-pay.com/

Email

support@promise-pay.com

Hours

Monday: 8:30am - 4:30pm

Tuesday: 8:30am - 4:30pm

Wednesday: 8:30am - 4:30pm

Thursday: 8:30am - 4:30pm

Friday: 8:30am - 4:30pm

General Information

Baltimore City’s Department of Public Works (DPW) works with PromisePay to help you make a plan to pay your water bill over time. If you owe $50 to $5,000, you may qualify.

These plans:
* Are interest-free (you do not pay extra fees)
* Give you more time to pay
* Offer flexible payment options

To see your options, click here and enter your account number and ZIP code.

For help, call 410-779-9808 or email support@promise-pay.com.