Connect with resources in Baltimore City
Baltimore Crisis Response, Inc. (BCRI)
ABOUT
BCRI is a place that helps people in crisis with a safe place to stay and support for mental health.
Phone
(410) 433-5255 voice711 hotline
Location
5124 Greenwich AveBaltimore, MD 21229
Services
- Crisis, Information and Referral Hotline
- Residential Units
- 988 Call Center
- Mobile Crisis Response
- 911 Diversion
- Targeted case management
- Community Support & Engagement
Website
bcresponse.org/
General Information
Baltimore Crisis Response, Inc. (BCRI) helps people with mental health and drug or alcohol problems, even if they cannot pay.
They offer a 24/7 hotline, mobile crisis help, and short-term care. Some services may be limited due to COVID-19.
If you or someone you know is in crisis, call or text the Here2Help Hotline at 988 for help any time.
BCRI works with other groups in the community to give safe, caring, and trauma-informed support.
Click here to contact them.
View services here and resources here.
Services
Crisis, Information and Referral Hotline
About
When you call the BCRI hotline, a counselor can help right away.
They give support for mental health, drug use, and people in crisis. They also help with suicide and teen crises.
If needed, they can send trained staff to you anywhere in Baltimore City to give care and support.
Phone
(410) 433-5175 hotline711 hotline
Service Categories
Residential Units
About
BCRI offers short-term housing for people in crisis. Most people stay for about 7 to 10 days.
Doctors, nurses, and counselors are there all day and night to give medicine, support, and care.
Case managers help you find doctors, mental health care, and other services in the community.
You can enter the program by asking for help or through the Mobile Crisis Team.
Call the hotline and ask about getting a place to stay.
They will ask you a few questions, like:
* Your name
* Date of birth
* Race or ethnicity
* If you are homeless
* Last four numbers of your Social Security
* If you have insurance (they cannot help people with private insurance)
* Basic medical and mental health history
* Legal history (they cannot help registered sex offenders)
After that, they will begin a referral. Someone will call you within 24 hours to follow up.
Eligibility:
You cannot use this service if you have private health insurance or if you are a registered sex offender.Languages
- English
Service Categories
988 Call Center
About
BCRI is available 24/7/365 to answer the 988 National Suicide Prevention Lifelines for the Baltimore Metro Region. Trained and caring counselors provide mental health and substance use information and referrals, supportive counseling, suicide crisis intervention, and youth crisis intervention.
Mobile Crisis Response
About
Clinicians, peers, and nurses work together with our call center team to be the first responders to residents experiencing a behavioral health crisis. Our responders are available 24/7 to help residents seeking assistance from community providers, hospitals, and police in the least restrictive alternative available. This service helps reduce ER wait times and police involvement.
911 Diversion
About
911 diversion allows individuals who call into the 911 call center experiencing a behavioral health crisis and don't require a medical response to be connected to a trained counselor for resources and support. Services can include supportive counseling, a mobile crisis response, and connection to an outpatient resource.
Targeted case management
About
We provide individual case management services to help clients in getting and maintaining medical, behavioral health, and social services. This includes assessments, care planning, referrals, connection to community resources, follow-up appointments, and coordination among service providers. Services are delivered by case managers who coordinate care across systems. Clients typically include adults with complex medical, behavioral health, and social needs, often experiencing housing instability or justice involvement. If you are a provider or individual looking to access TCM referral forms, please clickhere.
Community Support & Engagement
About
BCRI responds to traumatic events in Baltimore City with counseling and incident discussion to communities that have experienced severe trauma. BCRI also participates in community outreach activities including block parties, health fairs, activities, and events to promote health and wellness in the community. We also provide public and professional education and training on a wide range of mental health-related topics.
Community Health Access and Resource Module